Frequently Asked Questions

Everything you need to know about your HomeFitnessCode journey.

How long does shipping take for heavy equipment?

Standard delivery for large items like treadmills and rowing machines typically takes 3-5 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.

What is your return policy for fitness gear?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

Do I need professional help to assemble the equipment?

Most HomeFitnessCode products are designed for easy home assembly and come with detailed manuals and toolkits. However, we recommend having a second person assist with heavier items for safety.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Clearpay.

Does my equipment come with a warranty?

Yes, all our fitness machines come with a standard 12-month warranty covering manufacturing defects. Some specific models may include extended motor or frame warranties.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 1 hour of placement. After this window, the order is processed for dispatch, and you will need to follow our standard return procedure.